Case Study: Enterprise Knowledge Democratization
Challenge
A global insurance leader faced significant challenges in monetizing their knowledge. High-value research was trapped in static PDF silos, resulting in a 72-hour average turnaround for custom data requests. Additionally, there was an untapped $100M+ cross-selling potential across various verticals.
Digital Transformation Approach
Intelligent Portal Architecture: A cloud-native platform was built, featuring machine-curated research repositories, dynamic visualization engines, and predictive recommendation algorithms.
Customer-Centric Design: Twenty-two distinct user personas across 14 industries were mapped. Real-time usage analytics were implemented across 150+ datasets. AI-assisted data discovery features were developed.
Agile Commercialization: The Minimum Viable Product (MVP) was delivered in 10 sprint cycles. A continuous deployment pipeline was established for over 500 weekly feature updates. A cross-platform API ecosystem was integrated.
Transformational Impact
Self-service analytics led to a 64% faster time-to-insight. Cross-category engagement increased by 41% through smart recommendations. A 100% stakeholder adoption of the new digital governance model was achieved. Real-time research customization at enterprise scale was enabled.
Future-Ready Capabilities:
The platform foundation now supports automated benchmark reporting, custom dataset packaging, and role-based knowledge marketplaces.
This transformation turned our intellectual capital into living, actionable assets that deliver value 24/7/365.
Chief Product Officer